Search found 4 matches

by anil
Sat Jan 23, 2021 2:07 pm
Forum: Welcome to Syndoc Support forum
Topic: Server down?
Replies: 1
Views: 722

Re: Server down?

Hi Dylan, Syndoc server website is up and running and there are no issues with it at the moment. Please enter the url https://syndoc.com and try again. Server maintenance and release window is Saturday 4:30am-6:30am UTC. Sometimes, the Syndoc server update process may take longer and server maybe do...
by anil
Wed Jan 20, 2021 7:36 am
Forum: Welcome to Syndoc Support forum
Topic: How to delete my account?
Replies: 1
Views: 737

Re: How to delete my account?

Hi, Please drop us an email at support@syndoc.com and we will delete all account details from our backend database. Note that the only details we store are username, encrypted password, email and some diagnostic information. We do not store any other sensitive details, and any temporary files relate...
by anil
Wed Jan 20, 2021 7:32 am
Forum: Welcome to Syndoc Support forum
Topic: Unable to add Gdrive
Replies: 1
Views: 705

Re: Unable to add Gdrive

Hi, Gdrive authentication process follows OAuth2 standard, where user is asked to enter their credentials directly by Google and allow temporary access to Syndoc app. Note that we can only show the error message returned us by Google. It appears that in case of parental controls, Gdrive access depen...
by anil
Wed Jan 20, 2021 7:29 am
Forum: Welcome to Syndoc Support forum
Topic: Decrypt error
Replies: 1
Views: 724

Re: Decrypt error

Hi, This error message happens when the key used to decrypt file is not the same as one used to encrypt file through Syndoc app. Please note that only files encrypted with Syndoc 'Encrypt' feature can be 'Decrypted. So, if you have a file that has been encrypted by some other application or utility,...