Unable to add Gdrive

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Lisa
Posts: 1
Joined: Wed Jan 20, 2021 7:10 am

Unable to add Gdrive

Post by Lisa »

Unable to add Gdrive account, possibly due to parental settings. No error message is given, it simply failed, so impossible to diagnose the problem.
anil
Posts: 4
Joined: Tue Jan 19, 2021 11:51 am

Re: Unable to add Gdrive

Post by anil »

Hi,

Gdrive authentication process follows OAuth2 standard, where user is asked to enter their credentials directly by Google and allow temporary access to Syndoc app. Note that we can only show the error message returned us by Google. It appears that in case of parental controls, Gdrive access depends on access to multiple Google services and if any of these is missing, Google will deny access to Gdrive and return error.

Since, we only get a general error back from Google OAuth2 APIs, we are unable to display specific errors.

As a suggestion, please verify if you can open Gdrive app directly using the account. If that works, then OAuth2 process should also work correctly.

Thanks
Anil
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